What’s up with shipping?
You should receive all products within 3-12 business days depending on what country you reside in from the date your order was placed. You may also track your order once it has shipped. You will receive your tracking number once your order has been shipped via e-mail.
Please find the shipping costs for webshop orders below.
Free shipping on all orders over 100 EUR within the Netherlands.
- NL 5 EUR
- Europe 15 EUR
- Switzerland 20 EUR
- USA 20 EUR
- All other countries 30 EUR
De KLOFFIE Markt will make every effort to process and deliver your order as well and as quickly as possible after receiving full payment. The delivery period as shown on the website is an indication. The provided delivery date is an estimated date and not an ensured one. Due to external factors the delivery date could be different as the confirmed date. De KLOFFIE Markt offers worldwide shipping. Note you are responsible for all duties, taxes or fees associated with international shipping. Any import duties are charged once the parcel reaches its destination country. Unfortunately, we do not have control over these charges. Any parcels that are refused due to customs charges, you take full liability for all postal charges, return shipments costs, customs charges and handling fees.
Can I return the item?
Due to their exclusive nature, our vintage and pre-owned merchandise may not be returned or exchanged. All sales are final.
What size am I?
When shopping vintage and pre-owned pieces online, it’s best to follow our garment measurements as opposed to the marked size. Should you have any questions about specific items, feel free to contact our customer care team directly at firstname.lastname@example.org
Do you respect my privacy?
At no time we will give your data third parties without your consent, unless we are bound by law or to protect your rights as a user of our services. We use Mailchimp to inform you about De KLOFFIE Markt updates. You can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/.
How do you select your collection?
Our items are curated from all over the world. While we follow strict guidelines for maintaining the finest selection of items, we handpick each and every single item. All our garments are being checked with ultimate care on authenticity, quality and condition. We restore and remake damaged items in our own atelier, in order to give valuable items a new life.
Are your products checked on authenticity?
We at DKM have extensive personal and professional experience. Our designer items are being checked on authenticity. As we handpick our items ourselves, we ensure that all our items are authentic. We provide a 100% guarantee on authenticity on every item we offer.
How does your condition grading system work?
All vintage garments have a condition note, which states if the piece shows any signs of wear or flaws. Our grading system is broken down into three categories:
No flaws or signs of wear
Lightest signs of wear or one very minor flaw, which does not affect wearability, function or overall look of the garment.
Minor flaws. Garment may have multiple discolored small spots, light runs, or a tiny hole, which is noticeable upon close inspection but doesn’t affect the overall look or wearability of the garment
Please keep in mind that De KLOFFIE Markt sells pre-owned, vintage and deadstock merchandise. This also means that the products can have characteristic imperfections of the making process, traces of ageing and fabric deviations. The products can have various signs of usage.